FAQs

We have tried to anticipate any questions so please take a look and see if your query has been answered. If we have missed something, or not been clear, just send us an email.

THE PRINT

How much do your prints cost?

A small print costs from £25 plus shipping and packaging
A medium print costs from £250 plus shipping and packaging
A large print costs from £850 plus shipping and packaging

Our prices include VAT.

Who owns the copyright of the artwork?

The artist owns the copyright. Troika Editions has obtained a licence in agreement with the artist to reproduce the photograph as a limited edition print. Purchasing the print conveys ownership of the actual print but not the copyright, nor any licence to reproduce the image (see legal information). For information on using any of the images on our site in media publications please contact us.

How is the print produced?

Our prints are produced digitally from high-resolution scans as either Lambda or Giclée prints on high quality archival paper.

What is a Lambda print?

Lambda prints are produced using three coloured lasers (red, green and blue) and exposing directly on to conventional photographic paper which is then processed in the same manner as the traditional photographic print by developing in "wet" chemistry. Lambda is the name of the machine these prints are produced on. The prints are often called C-type or digital C-type. See glossary of terms for more information.

What is a Giclée print?

Giclée prints - the word Giclée ("g-clay") comes from the French gicler meaning "to squirt, spurt, or spray" - are high quality digital inkjet prints produced on art paper, often referred to as photo rag paper.

How should I look after the print?

Ideally the print should be framed behind glass and kept out of the sun. If mounted or stored in contact with paper or board, try to ensure it is acid free. Any masking tape used in framing should also be archival. Fingerprints can cause damage, so use the supplied cotton gloves to handle the prints. Polyester sleeves are an ideal way to keep unframed prints and ideally store them flat. Stockists include Silverprint. See our framing advice for more information.

Will my print look exactly as it does on my screen?

That depends! Computer screens and the circumstances in which they are viewed vary so much that it is possible your screen and the print may not be an exact match. However our prints are colour balanced and profiled so that they are as close to the artist's vision as possible. We also produce test prints for the artists to approve quality and colour fidelity before the final prints are made.

What paperwork does the print come with?

Each print will come with a certificate signed by the artist and indicating its unique edition number. This is proof of the print's authenticity and should be kept in case you ever wish to sell it in the future or if it is ever necessary to confirm the print's provenance.

Do the prints have a border?

Yes. The two sizes quoted are for the dimensions of the paper and for the printed image. The image will be printed within the paper leaving a white border on all sides. See the individual photograph pages for full details.

Are there ever any more prints made than the edition number stated?

That's all that will be for sale in that specific edition. There will also be potentially 3 artist's proofs, (these are not for sale) which are for quality checking purposes and for the artist to be able to exhibit and/or use in their portfolio.

For the guest collection editions there maybe other physically sized editions made, but these must have significantly different dimensions.

What is a limited edition?

As might be expected an edition is considered limited when the number of prints is restricted. This concept of a limited edition has its roots in the technical constraints of traditional printmaking.

Before the invention of lithography and photomechanical processes, which enabled true mass printing, there were two forms of producing prints; either the intaglio methods (etching, engraving or dry-point) or relief printing.

In both processes pressure is applied to produce the print and it is this pressure that causes the plate to degrade, most noticeably with the soft copper or zinc plates required for intaglio printing. This meant that a print run was limited by how long the plate could withstand the pressure of the press and still maintain a printable image. Hence a limited number of prints from each plate and so the limited edition.

The modern printing processes of lithography, silkscreen and photography, can theoretically produce unlimited print runs. However many artists working with these processes have borrowed the concept of limiting the number of prints made thereby preserving a sense of exclusivity and rarity.

Photography is one of the last print processes to offer limited prints, although the collecting of photographic prints is almost as old as photography itself with the first known photo auction taking place in London in 1854.

Each print is given a unique edition number, which is expressed for example in the medium size, with a print run of thirty, as 1/30, 2/30, 3/30 and so on up to 30/30.

THE ARTISTS AND THE PHOTOGRAPHS

Who are your artists? How do you pick them?

Our artists are selected on the basis of a body of work that shows experience and insight. We are not presenting single "lucky" images that exist in isolation. All of our artists will have some exhibition experience and many have had books published and won awards. We believe all of them are talented photographers and are producing work that has great worth artistically.

Is photography really art?

We think so! A few people don't, for example Brian Sewell the art critic of the London Evening Standard declares:

"photography is a field with which I have no sympathy for its claims to be an art". Evening Standard

For us photography is not a homogenous whole and to generalise about it in such a way seems wrong. The photograph can have many different purposes. It can be used to make speed traps for motorists. Or it can be used to explore visual ideas like any painting can. These are vastly different things; the former is most definitely not art, and the latter we argue can be.

Interestingly as far as we can find out the first time photography was legally defined as art was as long ago as 1862 in France, when one photographer sued another for using his photos. On appeal the French court eventually ruled that only art could be copyrighted and that therefore photography was art, as it was subject to copyright laws.

More recently it is John Szarkowski, curator at the Museum of Modern Art in New York, who is often credited with raising photography's status to that of an art form. Whatever his role, it is fair to say that photography came into its own in the Twentieth Century and it seems fitting to quote him. Of photography he said:

"The talented practitioner of the new discipline would perform with a special grace, sense of timing, narrative sweep, and wit, thus endowing the act not merely with intelligence, but with that quality of formal rigor that identifies a work of art". New York Times

The question of whether photography is art is confused by its most common usage being that of record making. But perhaps it is helpful to reflect on the fact that most people have no problem distinguishing between a paint job on a car and a Rembrandt. Both involve paint, but no one would suggest they are the same thing. In painting there is a distinction to be made between functional work and art. The same distinction should be made in photography.

I have a question for an artist, can you pass it on?

Of course! Though we cannot guarantee a quick response. Please click here to send an email.

What kind of cameras do the artists use?

Where to begin? Most of our artists use film, either on a medium format camera (producing negatives or positives of 6x6cm, 6x7, 6x8 and other variants of 120 roll film format) or a large format camera (5x4 inches or 10x8 inches negatives or positives). For some reason the convention is helpfully to discuss medium format in metric and large format in inches!

Some use instant film [Polaroid] while it still remains. Then of course there are digital cameras and digital backs that fit some film cameras... This changes all the time! Some artists such as Jo Holland don't use cameras at all. Jo projects light through objects and paint on a glass plate onto photographic paper. Other artists like Issa Randall take found imagery as a basis on which to work into and then re-photographs the results.

THE SITE

How can I contact you?

you can email us by clicking here

or you call us on +44 (0) 20 7062 1133

or you can write to us at 8 Lambourn Road, London SW4 0LY

How do I pay? Which cards do you accept?

We accept all the usual credit and debit cards. These will be handled via Stripe. All credit/debit card details are taken by Stripe and we have no access to your card number.

Do you accept cheques?

We will accept cheques by arrangement. Please note that your goods will not be shipped until all funds have cleared and we will not be able to hold a print until this has happened, so you may risk loosing it to another buyer if the edition is popular.

Can you take payment over the phone?

Unfortunately we cannot accept payment over the phone.

Can I check the status of my order?

We will send you an email once the despatch of your order has been made.

Can I ship prints to several addresses?

Yes, but you will need to make a separate order for each different address.

Why do you not offer framing?

We have considered this very carefully and decided that it is not possible at present to provide a simple framing solution that would fit every image we offer. Each image has its own character and requires a sympathetic frame and/or mount. For more information see our framing advice.

What does Troika mean?

It is a Russian word meaning three, trio or threesome. It is also a Russian sledge drawn by three horses abreast or can be used to describe a leadership comprising three persons. But just to be perverse we have two chiefs!

What is in your newsletter?

Our newsletter contains information about new images we are presenting and about the artists we feature. It also includes news we think will be of interest, such as exhibitions by our artists and occasional opinion pieces commissioned from knowledgeable writers on matters photographic. Please sign up here ... it's free!

Can I use your images/text/video on my blog?

Yes if you are talking about us, or our artists, or just highlighting a picture on our site. We ask that you link to us or refer to Troika Editions in the copy and credit the photographer. If you have any doubts just drop us a line. Our only concerns are anything that might undermine an edition and so detract from the value our customers receive, or any form of commercial use that infringes on the artists' copyright. See legal information page for copyright details.

DELIVERIES AND RETURNS

What are your delivery and packaging charges?

Costs to the UK
Small prints £4.95 for 1-3 prints in the same order.
Medium prints £12.50 for 1-3 prints in the same order.
Large prints £75.00 per item.

Costs to Europe (see country list below)
Small prints £9.95 for 1-3 prints in the same order.
Medium prints £24.95 for 1-3 prints in the same order.
Large prints £85.00 to £110.00 per item.

Costs to the rest of the World
Small prints £14.95 for 1-3 prints in the same order.
Medium prints £39.95 for 1-2 prints in the same order.
Large prints £85.00 to £130.00 per item.

Costs for books vary according to their size and weight. Please add the book to the shopping basket to see the exact amount.

These prices include tax and insurance.

To check international delivery costs add an item to your basket. There is a drop down menu next to "Estimated* shipping cost to". Select your country and on the right the estimated cost will be displayed. Orders for outside the UK are sent by a number of different carriers and the specific delivery cost will vary from country to country.

The following are considered to be in Europe for Postal costs:

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Finland (EU), France (EU), Georgia, Germany (EU), Greece (EU), Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kirghizstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Malta (EU), Moldova, Monaco, Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, Serbia, Slovak Republic (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Turkey, Ukraine, Uzbekistan, Vatican City State.

How long does delivery take?

We will make every effort to get your purchase to you quickly and safely. We try to ensure that orders are packed and delivered within 3 days in the UK, 5 days in Europe and 7 days for the rest of the World, subject to stock availability and payment approval, but we do ask for your patience during busy periods.

Orders received after 3pm on Friday will not normally be processed until Monday, so please allow more time for orders made over the weekend. (During December we will post the last shopping days on the website.)

Where do you deliver to?

Orders can be delivered to either residential or business addresses and will require a signature on receipt. It is usual for the couriers to leave a notification card with their contact information if they are unable to deliver, however we cannot take responsibility if a notification card is not left. Please note that we cannot undertake deliveries to PO box numbers or hotels and hostel accommodation addresses.

How do you ship?

The small prints will be sent in a reusable hard reinforced envelope, the medium and large prints will be rolled in reusable cardboard tubes. For deliveries in the UK we normally use a Royal Mail "signed for" service for the small and medium prints and a specialised courier for the large prints. To Europe and the rest of the world we use a number of different carriers.

If I buy more than one print do I have to pay postage and packaging for each print?

We can pack up to three prints for the same post and packaging if they are all going to the same address. So you would in that instance only pay once for post and packaging. In the case of three prints of differing sizes, we only charge p&p for the largest sized print in your selection.

What if my print is damaged or lost in the post?

Should your print be damaged on its way to you please let us know immediately, either via email, by phone on +44 (0)20 7062 1133 or write to us at 8 Lambourn Road, London SW$ 0LY.

In the UK for the small and medium prints we will send you a pre-paid Special Delivery label. Simply repack the print in its original packaging, attach the label and take it to the Post Office. The large prints will be collected by a courier arranged by us.

Unfortunately we cannot guarantee to replace any damaged prints not sent using our return labels or via our courier, as we cannot take responsibility for losses in uninsured postage.

If your print was damaged on its journey outside the UK we will take the matter up with the carrier and send a replacement as soon as possible.

What is your returns policy?

Of course we hope you'll love your print, but if for any reason you are not happy with it, even if you just change your mind, it is very simple to return it. It won't cost you a penny.

Simply email us within 7 days of receiving it. We will either send a return postage label or arrange a pick up by courier. All you will need to do is repack it and return it to us within 30 days. Once the print has been checked and the return accepted, your card will be refunded via Stripe.

Does your free returns policy apply to outside the UK?

Yes, returns from outside the UK are free too. The method of return will vary from country to country. We will notify you of the exact details once we hear from you.

Are there any conditions on returning a print?

All returns, for whatever reason, are free of charge. We do however have three small conditions.

  • Firstly that you use the original supplied packaging to return it in.
  • Secondly for any returns other than for damage please ensure the print is in perfect condition. In particular fingerprints can damage a print so please use the supplied cotton gloves when handling it.
  • Thirdly we cannot guarantee to accept any returns sent via another postal/courier method than the one we specify. These are limited prints and their value lies in the exact number being maintained. So if a print (even if damaged) is to be returned we need to be able to physically account for it, hence the use of insured delivery requiring a signature on delivery. We cannot otherwise take responsibility for it and will not be able make any refund for anything lost in post that does not require a signature on delivery.

If you have any further questions please either email us or call on +44 (0) 20 7062 1133

Can I pick up my print in person?

You can pick up your order from our office at a prearranged collection time. Please enter our office address (8 Lambourn Road, London SW4 0LY) as the delivery destination when you place your order AND send an email requesting our collection service. We will send you an email when your order is ready detailing available collection times. Our collection times are Monday to Friday 12 - 4.00pm

NOTE: You will be charged for UK delivery and packing in this instance. However we will re-credit your credit/debit card with the postage element of the shipping costs once collection has been made.

Something we've forgotten?

Please email or call us on +44 (0) 20 7062 1133.